Characteristics of the conflict and the conflict situation. A salient characteristic of the conflict. Characteristics of a conflict individual

To get away from the turns, you need to weave against the leaks.

STANISLAV ZHKOI LEC

Inquiry for vyvchennya themes:

1 What are the main changes in activity, intelligence in the appearance of a conflict?

2 What new processes are blamed on the conflict activity equally with the pre-conflict one and their practical recognition?

In order to describe the conflict as a process, it is necessary to take into account the nutrition: what changes in the activities of people, if it becomes conflict-like, and how changes flow.

From that moment, if it is necessary to call it a transition, then, if it is customary to call it a transition, it loses its autonomy, becomes a fallow one, becomes a transition. Tsya situation and designation of new procedural characteristics of activity. Vaughn becomes more collapsible behind the structure, shards at once with the inertia of straightening, which changed the zіtknennu, began the reworking, caused a change and the appearance of fallowness.

I'm teaching a lesson new material. At once I am in a monologue and I try to present the text in a roaring voice and at once, so that someone was avenged<вызовы>7 graders, yakі, in my opinion, for the time being, respectfully listen to me. Bach, what has become of M_zh B and A, to sit at the third desk in the first row. Razumіyu, scho infection tsya small local podіya become nadbannyam of the class. I catch myself on the fact that I am imagining the text as if automatically, without having control over what I say. Get rid of the explanation and get involved in the regulation of their vodnosin. I watch the anger and annoyance at the lads, and at the same time I dashingly radiantly understand how to contrive to “turn on” those who are familiar with my acquaintance.

Also, there is a transition from pre-conflict organization to conflict, i.e.

pereskodoyu. Such a reorganization transfers one more process - the activation of new minds and the power of reshuffling for її podannya.

It’s important for me to understand what happened behind the third desk at the first row. It is important to those who are unlikely to be able to effectively restore the miraculous atmosphere of mutual respect, as it is now destroyed.

Later, instructing the pre-conflict activities to start a new activity from the design of a new subject of transformation.

This situation is overly important in the analysis of conflicts, but the oskilki podіl pre-conflict directivity and new maє on the acquisition and acquisition of other resources that are also new for this situation. And tse, at its own pace, means that it is possible to fix one more procedural characteristic of the conflict - the acquisition of new resources. This process can be an inventory of already existing resources and a selection of middle ones (here you can also see stereotypical reactive behavior) or a transition to development, creation of a new resource, such as was not previously known. In my mind, we can talk about development for singing minds.

As if to vibrate in line with thoughts about the development of B.D. Elkonin, then instigate a new task, that I am reshaping the situation, and voicing one’s own vibes - up to “prompting yourself” є those minds, in case of conflict, in yoga, to act, to act Otzhe, development.

In this manner, the conflict is in this way, more precisely - con-fluctuationє deakim procedural complex, solutions from processes: reorganization of activities at the link with new furnishing; registration of new objects of activity for the current transformation; mobilization of resources to improve the situation.

Note. In different ways, procedurally described the conflict without a trace of evidence of activity, tobto. independently, productively and destructively, a conflict develops in a functional relationship. Such processes are attributive for any conflict. With this, it is important to designate what the mobilization of different types of resources can be. Choose a type of resource directly to lie in the fact that it was designed as a new

th subject of transformation. Tse mozhe be the behavior of another person, the power of the behavior of the order, the deacons ob'ektivnі furnish thinly.

Jerela:

1. Elkonin B.D. Introduction to psychology development. - M: Trivola, 1994.

CONFLICT SITUATION,

ЇЇ VINIQUE AND DYNAMICS

People startled the reaction - rozuminnya ring out to come less than the coming generations.

STANISLAV ZHKOI LEC

Inquiry for vyvchennya themes:

1 How often do you understand the “situation” in your mind?

2 What are the causes of the asymmetric conflict situations?

3 What to include in the inventory dynamic characteristics conflict situation?

Start talking about conflict situations we want to identify the situation itself and then add a characterization to it - conflict.

In everyday knowledge and in the case of a moving situation, it is most often understood whether it is set up, we should try to reach the situation introduced by G. Hegel.

<Сами по себе взятые, такие обстоятельства не представляют ин тереса и получают значение лишь в их связи с человеком, посред ством самосознания которого содержание этих духовных сих де ятельно переводится в явление. Лишь под этим углом зрения еле дует рассматривать внешние обстоятельства, так как их значение зависит лишь от того, что они представляют собой для духа, ка ким способом они осваиваются индивидами и служат для осуще ствления внутренних духовных потребностей, целей, умонастро ений и вообще определенного характера индивидуальных воп лощений. В этом своем качестве определенные обстоятельства и состояния образуют situation how to become more special rethinking of the right self-manifestation and activity of everything that in the ignorant camp of the world is still laid in an unrepentant look.

Zagalom situation is a camp, like when it was nabulo private character and became singing."

Later, according to G. Hegel, the function of the situation polags at the given activity of subjectively significant signification of the private character. Tse means that there are no daily objective situations. I can rightly read the situation or, to be more precise, from a subjective description of the activity.

Now you can ask: for some moments and now blame the need for a description of the activity, tobto. Representation of function in її private responsibility of oneself or other people? Obviously, such a need is blamed for times of difficulty, change. If you understand the situation yourself, take revenge on yourself for the difficulty.

This is such a description of the situation, which allows you to “play” the difficulty in yoga and the detailed look.

To describe the situation, it’s necessary, let’s try to see the core, that’s it. that very folding, as it appeared in the activity, and now it has to be formalized for its permission. Dali necessary to determine the reasons for the tough situation. In other words, establish what is due to difficulties, what is blamed, and can be insured with yoga, and what is not due and is not guilty of due respect. As a matter of fact, for whom the function of the situation is affected.

The conflict nature of the given situation is so difficult, as it is interpreted by the subject of the situation as a constriction of activities in the internal chi ovnishny plan. Vlasne situation takes away the status of a conflict, so that the core establishes a folding camp, po'yazane zі zіtknennyam. Moreover, it is important to clarify the conflict situation in an objective situation, to achieve such a subjective interpretation.

Tse means that in the case of interspecialists, it is possible that one of the participants in the situation is presented as a conflict, the other is not. Such "asymmetries" - to finish a wider appearance. The grotesque look has this kind of situation in the descriptions of I. Krylov in the warrior "Elephant and Pug": "Watch, you're already hoarse, but you're on your own

I don’t mark your call’s barking.”

With whom it is good to see that such an interpretation is possible, while for one side there is reality in mutual modality and in this reality it is difficult, due to the other side; for the other side

we have such action (mutual modality) or we don’t care, otherwise we won’t take revenge on our own difficulties. Tse means that one of the three sides, having attracted his situation, the status of a conflict, more often than not, it's a cherry on top. Such things can be the cause of a new situation, which is already interpreted by the other side as a conflict.

It was understood that in every case the parties will have more differences due to the different situation, that it may look like a conflict situation.

Therefore, in order to describe the conflict situation and further analysis and re-registration in the order, it is necessary to identify other elements. Before them, follow to zarahuvat:

1. Statement about the material of the conflict, tobto. those that require transformation: status, mind the activity, ways of doing, self-esteem just.

2. Appearance of substantiated zіtknennya, tobto. those who caused (causes) zіtknennya.

3. Zovnishhnі mind, the context of the zіtknennya.

4. Ways to straighten out conflict activities.

5. The nature and dynamics of conflict activities.

6. Characteristics of the participants on the other side of the conflict, their interests, values ​​and values.

Important in the descriptions of the situation for further analysis of temporal characteristics.

The conflict situation can be interpreted:

It’s already clearing up the action, it’s like a podia, which bursts out at once from yoga sprinyattyam that description;

Yak passed the podium;

Like a future podia.

For the first type, it is difficult to describe the one who has a “live” child with a high level of insignificance and all the parameters of the situation can be reported and clearly described.

For another, the completeness of the situation allows you to include in the description not only the activation of parameters, such a kind of factology, but the results of that legacy

sewed under. In this way it is important to believe that completion can be achieved, and to put food for the possibility of a latent (implicit) continuation of the podії.

For the third, the conflict situation is described as possible, appearing so called conflictogenic situations, tobto. situations to avenge the change of mind of the future conflict. Most such rethinks are stereotyped attitudes. The role of playing role stereotypes here is special. For example, the assessment of the aggressive sanctioning reaction of the teacher in the case of disrespect at the lesson of the newcomer at home is provoked by the zahisne in front of the behavior, like, with his blackness, the teacher is regarded as aggressive. The presence of a conflict situation conveys an unambiguous development of them in a conflict situation. However, the sequence of the development of the same is the same, the next mother in the analysis of the conflict situation, that the functional characteristics and the intensity of the conflict situation are also not clearly understood by the characteristics of the conflict situation. Highly recognized analytical work in a way that manages the dynamics of the development of a conflict, reverses the causes and stereotypes, and focuses on productive indicators of the conflict.

Appearing in the 8th “B” of a new teacher of physics, to finish the young and cheerfully (as the scientists later said: “specially cheerful”) people, called out the chewing cycarity and a number of perverted deeds. They tried to replace the lesson with a stretched acquaintance procedure. More nutrition was determined by the evaluation criteria. They tried to understand: “Suvoriy - not Suvoriy?”. Z'yasovuvali, chi "stukatime" fathers and bosses. At the break, it was said that the new teacher did not believe in the success of the physics of girls. It means, - the girl part said to the class, - you don’t get fair assessments.

After the control for the bags of the quarter before the Senate of the gymnasium, an appeal was filed about the unfair assessment. On the previous discussion with the applicants on the basis of their claims, it was stated that the teacher’s behavior was interpreted as “irrelevant, mocking, squeamishly putting herself to the girls”. The teacher started not to mention the viniclo tension in the vents. Comment. Here, both asymmetry (one-sided interpretation), and conflictogenicity are presented, as if at once they created songs of mind for a conflict situation, “revealed” for encouraging a constructive or destructive scenario.

It is customary for rich contemporary assistants in conflictology to take into account the conflict situation such a combination of reasons to avenge the causes of the conflict, tobto. proponuetsya razraznyat konflіktnu situatsiyu that conflict as an independent stage of the infamous process (div., for example,).

Evidently, the conflict is like a process, it can have discrete power, it transfers the cob and puts an end to it. At the beginning of the conflict, for the appointments, the moment of reorganization should be taken into account, which will have a conflict character. Tse those that F.M. Borodkin and T.M. Koryak called "incident". From this moment, the divisions that have closed up, establish their own unity, the unity of interdependence. So be it a situation that fixes a conflict in the mind of a cob, and it’s a conflict situation (a specific situation of a conflict). At the top of the list in a conflict situation, it is not the feasibility of unity that is presented, but only the basis of feasibility. A further development of the future is to be found in the analysis and assessment of the parameters of the situation and the decision about those, if there is a conflict, but if there is, then it is.

The next step is to designate that from the starting characteristics of the conflict it is possible to lay down the first dynamics. Chi razgornetsya konflіktna dіya (dіyalnіst) іn blіkіlі rеtelny z'yasuvannya yаsuvannya presented іn konfіktі protirіchchya аbо vyavyvatsіm sprаvіvіmіmіm stifled resourіvіv іnshої side; If there will be an intensity of interdependence, and if there will be an escalation of tension - all these prospects are closely related to the so-called "Prima acta" - the first conflict action. (Designation of the characteristics of Prima acta div.

From the moment of awakening, in conjunction with the status of the conflict, one can see the same stage in its dynamics:

1. Choose a strategy to structure and interact with a conflict situation.

2. Choice of methods for implementation within the framework of global strategy.

Trivality of the conflict is due to us in front of the presence of the resources of one of the participants for the execution of that variance of the conflict presented in the conflict. In addition, at the glance of L. Kozer, there are a number of ties between themselves

them, which directly signify the triviality of the conflict. Tse takі pozniki, yakіst tsіley, stupіn zgodi s drive sensu pomoga or strikes, building zrozumіti, why varta vymoga. With these officials, they are responsible for other changes, zoning out the conflict of emotions, the steps of realism to the conflict, the world of polarization, and the power of sovereignty [L.Kozer, 2000].

The moment the conflict is over, the appearance of an autonomous organization is important. Such a kind of "opening". It is important at one time to vrakhovuvaty, that the name of the conflict interdependence does not necessarily mean the end of the conflict and the end of the conflict situation. The conflict can go over from the internal plan of the participant or the participants, change the specific form of organization, change the material, and then turn around and continue in another place at another hour. Moreover, behind its main characteristics, we know about that very conflict.

Examples of this kind pripinen, ale not allowed to serve as a numerical compromise, reaching some, possibly productive tactics in the regulation of the main vessels.

The tension was victorious at that moment, if there was food about the readiness of the creative work to the front. Olena Grigorivna was overwhelmed and stunned at once.

Volodya, well, can you guess what? And why is your own initiative: take a topic for your creative work. Aje tse ti himself including її to his initial plan. Now, if the robot is not presented at the hour, you will not be assessed for the 9th grade. Vibach, but I'm scared to turn around to help the fathers.

Why are dads here? You can't write pratsyu for me.

Well, if you yourself are not able to organize your activities, then, perhaps, father and mother will help you.

The fathers will not help, you will be less likely to be. Can you transfer the terms of the task for me?

We have already spoken to you on this topic, and once the term has already been transferred. Where is the result?

And why are you so proud, why I don’t blame the robot, why do I threaten me with non-testation?

No, it’s not only your problem, I’ll also have to reprimand for nevikonan goiter. Aje under my scientific curiosity is your creative robot. In addition, I have like a class teacher є obov'yazki.

Well, are you worried about yourself?

62_________________________________B.I.KHASAN, P.A.SERGOMANOV

I for myself a singing world.

Well, if you’re creating a robot, then you’ve been embossing on me for the whole hour. Creativity - You yourself said - it's viable diyalnist.

Well, you go! The axis of your creativity hangs! Mustache. Get it right. Tomorrow I check for my father.

And how am I going to work until the next day?

More low sumnivno.

Well, good. Ale tse already rise.

Such differences mean (and the most important sign) that in this conflict, super strength was insufficiently represented for this purpose, but the parties could not afford sufficient and viable resources.

Also, it is reasonable to say: the conflict interplay is attached and the variant of the conflict is presented in a new super-exactness.

Jerela:

1. Hegel G. Aesthetics. - M: Mystetstvo, 1968. T. 1.

2. Dmitriev A.V. Conflictology. - M., 2000.

3. Borodkin F.M., Koryak N.M. Uvaga: conflict! - Novosibirsk: Science, 1989.

PARTICIPANTS TO THE CONFLICT

Cold weather for people blames on mutual losses. What do you say, physicist?

STANISLAV ZHKOI LEC

Inquiry for vyvchennya themes:

1. What is the right food for “who” is not the first step in the analysis of the conflict? Why?

2. What is the difference between the “statuses” of the participants?

3. What is the nature of the illusions of the participants and how the stench is signified by the experienced conflict?

4. Are not “conflict” and “crisis” synonyms?

5. What is the meaning for the conclusion of the type of experience of the conflict?

Nutrition, who are participants in the conflict, at first glance may seem quite obvious, however, as practice shows, wine will require special clarification.

Unfortunately, the obvious practice of discussing the conflict is to go through the path of z'yasuvannya to us in front of the food: "Who is the opposing, shifting side?" Such an ear of analysis, like an aggressive ear of conflict, is unlikely to take away the best results, shards of revenge on food about those "who is guilty" or "who is the first soil." Ale, being the main point in the analysis of conflicts, the characteristics of the participants are the most important point in the description of the conflict, because the same kind of participants, their resources, their will to live in the light of the conflict. The very stench is the main factor of the yak_snih characteristics of mutual modality.

Nasampered, the next difference is to understand such people, how sidesі participants conflict. It dawned on me that far from all, who were so irradiated before the conflict, were both unmediated and direct participants. In a collapsible structure of a conflict relationship, one can name one of the right subjects - positioners in conflict and one of the agents and position, however, they represent the resources of the parties. Under an hour for a lesson in literature in the 10th grade, reader, commenting inadvertently, on the її thought, according to the student, with sarcasm

she respected that she was busy with make-up, obviously, she spent much more than an hour, less than the main occupation. Absolutely unbearable for the reader, the student burst into tears and woke up from the class.

After changing at another lesson for all the questions of the teacher of the class, after confirming the students of Movchany. It became clear that the collective reaction to the ethical pardon was worthwhile.

Trying to get a stosunka, having recognized her pardon, did not do anything. The energy of the protest was too great, and the special efforts were made to adjust the waters. Calling to help the mediators of that їх robot zі sides of the conflict allowed zasuvati, that the “vipad” of the teacher spіvpav for an hour with another figurative and situation that is experienced, and served as a drive for emotional release. On the other hand, most of them were quiet, who, having arrived before the protest, until the very incident were put either ironically, or else they showed solidarity with the reader's respect, or they could not behave otherwise, the lower vimagala was a corporate norm. Only a small number of people - the initiators of the action, were more than struck by such a sharp reaction of the girl to the respect. Only one girl from the initiative group looked at those who became practical as a special image from the side of the teacher.

Direct participants in the conflict- those, whose interests and interests turned out to be unattainable in the permanent appearance as a result of the conflict situation that developed, whose position directly indicates the dynamics and nature of the conflict interdependence. Only direct participants, in the power, є subjects, yakі vyrіshuyut conflict. All other things in the other world can no longer accept, or overstep the verdict.

We hover vische prikladі directly uchasnikami mozhna gіpotetichno nazvati vchitelku i kіlka osіb - іnіtsіatorіv aktsії protest gіpotetichno fact scho tіlki retelny analіz іnteresіv i tsіley and takozh characteristics dokonflіktnoї dіyalnostі scho viznachaєtsya them permitted zrozumіti, chiї pozitsії in danomu konflіktі Je provіdnimi, chiї protirіchchya infiltrated (drawn in) in tsyu conflict form. In any case, such situations are possible, if the direct participants are not without intermediary intoxication in the same conflict situation.

Indirect participants in the conflict- Tі, hto with their bezposerednіmi dіyami irradiations to conflict vzaєmodії. Literally, the victors, their own actors and agents, who follow the song scenario, often do not fully understand their role, action character and legacy. Understanding, the "actor" can

It is possible for a deaco to show self-reliance in tactful moments, but only once, if in one person there are both direct and non-intermediate participants, we often see a conflict on the stage of the right person - the subject.

Such agents-actors were drawn into the conflict of the Yu-class students, as if by their own efforts they promoted the initiative group, simply reaching the corporate norm. Ale the same behavior of the class in a flash zoomed such a yak side of the conflict.

It’s important to respect what accepts these other sides in conflicts, often it doesn’t comply with the orders to super-accuracy, which is allowed in the new, or other changes, and bring the formal characteristics of the relationship. Such a position can be imagined by the forward projections and be realized a priori. So, friends stand up alone, followers stand in solidarity against the grown-up ones.

At one time, appearing on the battlefield of one of the main activities of the additional figures, you can find them, if you don’t take an uninterrupted part in the conflict events, you can look like an additional resource of the participant, which is protected for an hour to make a decision. In the history of the 10th class, there is a cicavi episode.

Obviously, this approach was the subject of discussion in the teacher's team and the deacons of the reader, authoritative in the child's middle, unequivocally took the side of the reader. The stinks simply hung their thoughts out loud in the presence of a great group of readers. For the last part of the participants in the action, they moved to support the initiative group for an hour to resolve the conflict in the Senate.

In such a rank, if there are people who are in conflict, they are either active, or out of honor, you can do more. Significantly the place of all these articles, dosl_dzhuvat steps of their own influx on the turns of the conflict situation, the nature of the development and the result-resolution. Therefore, when analyzing a conflict, it is important to take care of your interests and whatever the situation that has developed, that її prospects.

In contemporary literature on conflictology, some go into more detailed descriptions of evidence about episodic participants. Before them, you can add: organizers, pickers, helpers. (Div., for example,).

We speak in principle against the dissent from the context of the terminology traditional for criminal law, considering that conflict-phobic attitudes are implicitly provoked in this way.

For a realistic description of the conflict and the fluctuations of the new participants, it is super important to state the right interests and the aims of the efforts that are related to this conflict. Vіdpovіdnіst іnteresіv, tsili, strategіy i tactics konflіktnoї іyalnostі storіnє є key mental rozv'yazannya konflіkt. For whom, instructed by direct and indirect participants, acting for the main reasons by the parties to the conflict relationship, should appoint such positions, as if the conflict with professional shoes is resolved to the point of ending the conflict with professional shoes for other reasons, if it is caused by a direct contradiction As such figures can act as consultants, arbitrators, mediators.

Reports showing the activities of this kind of participants will be reviewed by us later, that is their crucial positional peculiarity in that, the conflict appears in the whole as an object of transformation, tobto. їхні interesi lie nibi after the conflict, to the point of the stench of zaluchenі.

Speaking about the interests of the participants, there was a difference of interests, as if “destroyed” appeared after the blame for the change, which better and satisfies the conflict situation, the interests that were blamed already within the framework of the conflict that are being raged.

The first to establish the right material for the conflict and act as a beneficial factor in formulating options for the best result, or vice versa. Literally, it can be a way of restoring damaged interests. However, such a simple option is superficial rarity, but it is not so often the interests of the parties and participants to complete the formalities for their applications. The environment itself becomes a guide in the formation of a conflict situation, and the very design of the presentation of interests.

Fallow in the light of clarity of interests are formulated and the number of conflict mutual modality.

The greatest folding is the design of interests in the internal special conflict, where the parties act their own differences of specialness, as they occupy an internal super-echoly position.

A group of lads from the 7th grade flared up for a discussion, vying the task of being smart. Behind the minds of the experiment, in which the seventh-graders were lucky to take the fate, they could stench the task at the process of sleeping group work for a long time, and then quicken with a hint, but with a score of a point, what to lie behind the self-sufficiency of a group decision, for now. After the singing hour, the experimenter, having fed the participants in the experiment, what will the stench be like a hint. Part of the members of the experimental group, not too impressed, said they didn't mind. Ale reshta categorically rejected the idea of ​​accepting a suggestion and attacked the possibility of an independent solution.

After the experiment was completed, these boys were fed, what was the reason for them to speed up with a tip? And the more they said that such a calm bula and it was important for them to help, but the fact that other members of the group asked for help, “additional” to them calm down. Replying to the question, which made it important for them, the boys said that on the right, the number of points for independent decision was not so good, as if they were almost self-satisfied in view of the fact that it was far away to solve the task independently.

In the context of modern literature devoted to conflicts, we were able to see 112 significant differences in their formulations.

Let's just type:

• Conflict- tse manifesting the objective chi of the subjective contradictions, as if they are manifested in the confrontation of the parties.
• Conflict- the most hospitable way to overcome significant contradictions, which are blamed on the process of mutual modality, which influences the opposition to the subject of the conflict and sound accompanied by negative emotions.

How do you respect F. Glasle, a lot of Anglo-American authors slander at their appointments on protirichcha tsiley chi interests, as if re-examining the parties, but to give a clear understanding of the “conflict”.

Zusіh vyznachen vznachennya "conflict" blames low power. What are the meanings and what are the fumes and what stinks in conflicts?

Maizhe nіhto, krim Yu.V. Rіzdvyanogo, do not signify the protirіchchya as a moving day. We see three stages in the development of the struggle of interests that lead to conflict. “Dії at tsіy wrestling can be divided into three stages of intensity: razbіzhnosti in thoughts, protirіchchya discussions and direct struggle like conflicts in diyah”. In such a rank, it is important to remember whether the authoritarian type has become one of the individuals in the hardened form in the look of literature.

In our opinion, dialogue will be taken into account, tobto. movement, if the powers of the parties are hanging.

Conceptual scheme that characterizes the essence of the conflict It is to blame for some of the main characteristics: structure, dynamics, functions and conflict management.

The structure of the conflict is seen:

• object (subject of dispute);
• subjects (otherwise, individuals, groups, organizations);
• wash away the conflict;
• the scale of the conflict (international, local, regional, global);
• strategies and tactics of the behavior of the parties;
• the results of the conflict situation (consequences, results, knowledge).

Whether a real conflict is a collapsible dynamic process that includes the next main stages:

• subject situation- vindication of the objective causes of the conflict
• conflict interaction- an incident or a conflict that is developing
• vision of the conflict(Outwardly or privately).

The conflict, independent of the yoga of nature, wins a row, among the most important ones:

• dialectical- to serve as a manifestation of the causes of conflict interaction;
• constructive- the tension, which is called by the conflict, may be directed at the reach of the target;
• destructive- it appears to be special, emotionally zabarvlennya mutually, as if it were the top of the problems. Conflict management can be seen from two aspects: internal and external. The first field is in the management of the power behavior in the conflict mutual modality. The most important aspect of conflict management suggests that the subject of management can be a kerivnik (manager, leader, etc.)

Conflict management— the purpose of directing the obscenities with ob'ektivnymi laws having poured into this dynamics to the fury of the development or the destruction of this social system, until such a conflict can be brought up.

In scientific literature, you can prostrate different setting up conflicts. The conflict is like a manifestation of the old Nebazhan, like a trace, if possible, unique and negaly virishuvati. Such a setting is clearly prostezhuetsya at the practice of authors, which lies before the school of scientific management, administrative school. The authors, who lie down to the “human vіdnosin”, are also able to respect that the conflicts are supposed to be unique. However, even though conflicts in organizations were present, they were seen as a sign of the ineffective activity of that nasty management.

Today's thought is for those who have conflicts in organizations with effective management, and they can be born. In rich situations, conflict helps to reveal differences in points of dawn, gives additional information, and helps to reveal problems even more.

In this way, the conflict can be functional and lead to an increase in the efficiency of the organization. Otherwise, guilt can be dysfunctional and lead to a decrease in particular satisfaction, group spontaneity and the effectiveness of the organization. The role of the conflict is more important to lie in the first place, to manage it effectively.

See conflicts

The current literature has an impersonal classification of conflicts from different substations.

So A.G. Zdravomislov gives a classification of equal conflicting parties:

• Interdividual conflicts
• Intergroup conflicts and their types:
  • groups of interests
  • groups of ethno-national character
  • groups, united sleepiness camps;
• conflicts between associations
• in the middle and inter-institutional conflicts
• conflicts between sovereigns
• conflicts between cultures and types of cultures

R. Dahrendorf gives one of the widest classifications of conflicts.

We will introduce a classification by indicating the types of conflicts at the arches:

• For dzherelami viniknennya (conflicts of interests, values, identification).
• For social heritage (successful, unsuccessful, creative and constructive, ruinous and destructive).
• For scale (local, regional, international, global, micro, macro and mega conflicts).
• Behind the forms of struggle (peaceful and non-peaceful).
• Behind the peculiarities of the minds of a trip (endogenous and exogenous).
• Stosovno subject to the conflict (right, vipadkovy, hibny, latent).
• By vikoristaniy sides of tactics (battle, gra, debate).

A. V. Dmitrov propagates a classification of social conflicts from different backgrounds. Before conflicts outside the spheres, the author mentions: economic, political, labor, social security, enlightenment, enlightenment and others.

Look at the conflicts of a completely defined subject:

• internal (special conflicts);
• zovnіshni (interspecialty, interspecialty and group, intergroup).

In psychology, they also see: motivational, cognitive, roles and conflicts.

K. Levin motivational conflicts(There are few people who are satisfied with the robot, there are many who do not believe in themselves, feel stress, shifting to robots) the greater world, to internal special conflicts. L. Berkovits, M. Deutsch, D. Myers describe motivational conflicts as a group. Cognitive conflicts are also described in the literature as from the position of internal and intergroup conflicts.

Role conflicts(The problem of choosing one of the many possible and special options): internal specialties, interspecialties and intergroups are most often seen in the industrial sphere. Most often, the psychological literature describes three types of conflicts: on the internal special level, on the inter special level and on the inter group level.

F. Lutens see 3 types of internal conflicts: conflict of roles; conflict, calling out frustration, conflict of goals.

Intergroup conflict- Tse sound the conflicts of interests of groups in the vicinary sphere.

Intergroup conflicts are most often generated by the struggle for the exchange of resources within the scope of the organization, which is formed from impersonal formal and informal groups, may have absolutely different interests. Such a resistance may be ambushed. For example, professionally-virbnicha (constructors-virobniki-financiers), social (employees-servicemen - kerіvnitstvo) or emotional-behavior ("ledari" - "robots").

Ale, the most numerous international conflicts. In organizations, the stench manifests itself in a different way, most often as a fight for the exchange of resources. 75-80% of inter-social conflicts are generated by the material interests of a few subjects, even though they manifest themselves as a diversity of characters, especially looking at the moral values. Tse communication conflicts. Analogous - conflicts between specialties and groups. For example, zіtknennya kerіvnik with a single front podleglih, like not up to like a cool disciplinary boss, straight to "twisting nuts".

See conflicts in character:

• objectively, connected with real problems and shortcomings;
• subjective, zoomed in by different assessments of quiet others and vchinkiv.

See the conflicts behind the hints:

• constructive, which convey rational transformation;
• destructive, which ruin the organization.

Conflict management

In order to effectively deal with conflicts, the manager needs to:

• assign yogo type of conflict
• cause yoga
• yoga specialty,
• and then zastosuvat necessary for this type of conflict svosib vyrishennya.

The main task of managing an internal special conflict can be:

• If there are conflicts of goals, then the main goals of managers may be directed at the reach of the integrity of individual and organizational goals.
• even if there is a conflict of roles, the following type of roles (a conflict of special features related to the role of scoring; the conflict can be blamed even if there is a difference between the roles, if the person is guilty of playing at once).

Ways to cherry internal special conflictsІsnuє rich: compromise, insight, sublimation, idealization, vindication, reorientation, correction too. Ale, all the folding is in the fact that it is important for the people themselves to state, to reveal and cherubate the internal conflict. The stench is even better described in the scientific literature, in practice, independently, it’s even more fluent.

International conflicts hoarse mayzhe all spheres of human vision.

The management of inter-special conflicts can be seen from two aspects - internal and inward.

The internal aspect of the connection with some individual features of the very specialty and the principles of rational behavior in conflict.

The outward aspect of the managerial action from the side of the kerivnik is one hundred and one specific conflict.

In the process of managing inter-special conflicts, the following steps should be taken to protect the various stages of management (prevention, regulation, control) of the cause, the official, mutual sympathy and antipathy. There are two main ways of their vision: administrative and pedagogical.

Too often there are conflicts, which they blame, for example, between the boss and the client, or they outgrow the struggle, or the watcher. Neither one nor the other option is an effective way to manage the conflict. Psychologists and sociologists advocate more options for the behavior of special behavior in conflicts. Widely widened the conflict took off, razroblenya Do. Thomas and R. Killman developed a two-world model of the behavior of specificity in conflict interaction. At the heart of this model lies the orientation of the participants in the conflict on their own interests and the interests of the opposite side. The participants in the conflict, analyzing their own interests and those of the superman, rob 5 strategies of behavior (fighting, sighting, deeds, compromise, spying).

For the sake of saving that positive relationship, it is better to remember the following:

• Cool down
• Analyze the situation
• Explain to other people why the problem
• Leave people "out"

Group conflicts are less widespread in practice, but the stinks are bigger and more important for their legacy. It is important for the manager to know what causes, what is blamed between the special group and the conflicts caused by:

• with damaged roles
• with inadequacy of the internal setting to the status of the individual
• with violations of group norms

In order to effectively deal with the "speciality-group" conflict, it is necessary to conduct an analysis for these parameters, as well as to reveal the form of yoga (criticism, sanctions of the group, too)

Conflicts of the “group-group” type, which are characterized by their own differences and their own reasons for their appearance, as well as by different forms of their manifestation and overrun (strike, rallies, rallies, talk thinly). Report on the methods of managing conflicts of a similar type presented by the practices of American sociologists and psychologists (D. Geldman, H. Arnold, St. Robbins, M. Dilton).

At various stages of managing inter-group conflicts (predicting, advancing, regulating, allowing) there is a change in management actions, the stench is taken care of. We can predict such a difference, for example, in the event of a virulent conflict:

A conflict of the "speciality-group" type is allowed in two ways: conflicting specialty recognizes its pardon and corrects it; conflicting specialty, interests, it is impossible to know if there is congruence with the interests of the group, where they have it. A conflict of the “group-group” type is allowed either by organizing the negotiation process, or by laying down a contract with the respective interests and positions of the conflicting parties.

From a practical point of view, the problem of regulation of the mind is shaped like a change in behavioral stereotypes. How do you know G.M. Andreeva, it is possible to replace some - destructive ones - with others, more constructive ones.

Insanely, the skin working team of the first team has an indispensable person, they just want to replace it. Vіn stіyno provokuє otochuyuchih on konflіkti or behave so, nibi vіn є the center of the Earth. The collective has an unhealthy psychological atmosphere, but only as soon as people know, everyone is happy, they drink tea together and talk sincerely about life. Who is the despot, what to calum the psyche of otochyuyuchih? Vin is such a person himself, just, as it seems, a conflicting specialty.

Conflict is my hobby

Among the majority of people, psychologists distinguish between independent individuals, as they save their perekonannya, not imposing them on the first adult. I conflict specifics, for those who impose their thoughts on the first zustrіchny - is holy on the right. Among individuals, slender to conflicts, even more often you can be smart In your eyes, stink to perfection, about the basis of your negative vibes, you won’t guess. In life, they need only one thing - to achieve success and prestige, as if they can help and appreciate it. At the inter-specialist vodnosinah, dosit stingily showing whether they are sensible.

For a conflict specificity, it is natural to take a look at the situation for yourself. Zvichayny people can easily endure the camp of resistance, that stink to know the vihіd and reach be-such stability. People in conflict endure confrontation much easier. First, the conflict specificity may decrease the level of sensitivity. Її do not disguise the insignificance, the stones can predict the result of the opposition quite realistically. In another way, self-esteem, categorical judgement, and a zhorstka system of assessment of otochyuchih are powerful for such people. With such a person, a priori, one cannot blame the thought that one can try to get close to those who are familiar, to know a compromise, or to agree. Through the supernaturally veiled self-esteem, it is naturally blamed for a feeling of dissatisfaction not only with oneself, but with all the people who know oneself nearby, but the system of values ​​\u200b\u200bcaught up simply does not allow the ability to save the gnuchkіst and ob'ektivnіst in the process of judgment. On which ground the conflict is blamed.

Even though the situation among the team is calm, then the conflicted person is resting at the already strained camp. For such people, there is only one way out of the conflict - everyone will be fine with their thoughts. Tobto stench nav'yazuyut virіshennya problems. Even more often the price of nav'yazuvannya can be expressed in threats and zalyakuvannya. Conflict specificity can threaten with stingy violence, wanting to hardly stoop to the new one. As practice shows, so people are fearful and do not lick at the beater. Let this position be ungrounded, but let the stench loudly declare it. If you want one good thing for such people, they still appear - they can recognize their defeat. And not to the one who changed his mind, but even less to the one who already caught up with the course of the struggle.

In this way, it can be assumed that the conflict specificity is an individual, which is characterized by an increased frequency of entering into conflicts.

Characteristics of a conflict individual

A conflicted person is practically visible from the first whilins in the team. Vіn also reacts belligerently to the slandering of colleagues, who do not understand it and try to win people over to their own lives. Before that, even if the team itself has difficulties in splintering, then the stinks of obov'yazkovo become resistances, which may have a protracted character. And remember to find out the reasons that gave rise to this conflict, the situation will not change. Conflict people shukatima sobі pіdtrimku and pіdbagyoruvatime conflict.

Є. Romanova and L. Grebennikov give the following characteristics of a conflict individual:

1. Deviant behavior. So a person who loves conflicts, behaves differently in a group, as it is accepted in a particular socio-cultural environment. Everything that is not timid, does not conform to the standard.
2. Conflict is the essence of people with weak health. From medical practice, it is clear that children and young people with deviant behavior suffer from various vegetative ailments. Those themselves are worthy and mature.

The rise of the riven of conflict affects the sick with neuroses and psychopathies. Sometimes diagnoses can be attached not only to a third-party poster, but also to the eyes of a sick person. But if an amateur is in conflict, it’s a trivaly hour to catch bad luck with super girls, then you can get a stroke or a heart attack. Still, welding for people with a hardened character does not pass without a trace.

Trochs of history

Conflicts and conflict individuals always called out interest until their marriage. In the 50s. of the past century, the discipline was called conflictology. This science was founded earlier, but was called the sociology of conflicts, but in the other half of the 20th century it could take shape as an independent discipline. The majestic entry at the rosettes of the galusi was made by the robots of A. Koser and R. Dahrendorf. Zavdyaks for the work of D. Rapoport, M. Sherif, R. Doz, D. Scott, a new trend in conflictology has taken shape - the psychology of conflict. In the 70s. z'appeared a need for practices, yakі b navchayut z'yavlyatsya z'yaznі practices that methods of virishennia spirih nutrition the most peaceful way.

It should be noted that the subject of conflictology is calmly the subject of conflict as a social phenomenon. Veterans described types of resistance and tried to find the best ways of their permissions. During the rest of the hour, conflict individuals began to appear more and more at the Suspіlstva, which is not easy to remember.

Conflictologists may be on the verge of the conflict specialty of the individual with the denials of the bridge and the bridge. V. Merlin designates that the most conflicting people are people with a creative mindset and an active life position. There are impersonal theories about how to blame this type of character in a person. For example, the conflicting peculiarity of Freud's theory is the reason why the human "I" is stuck with the instinctive, unseen warehouse "Vono". It is theoretically based on Freud and the third warehouse of the specialty of "Above the Self", that is the ideal, what kind of person is pragne. In this manner, an individual is constantly suffering from the closure of these three I, and it can often veer into outrageous conflicts.

On the other hand, K. Jung's bulge, a kind of stverdzhuvav, that human neurosis and the folding of adaptation to the point of extreme form are still in childhood. Vcheny pіdkreslyuvav, it's important to teach a child to understand and to understand his thoughts, that is the reason for solving internal conflicts. Obviously, specialty can show up to some extent, as if you have grown up to deceive a child, or stop paying respect to her. Todi a child can sprout wrong visnovkas to make the process of adopting oneself more difficult.

Another cicava theory was voiced by Karen Horney. Vaughn also lost respect for the process of shaping specialness in childhood and learned the concept of “basal anxiety” - seeing self-reliance and total isolation in a fortune-telling world. Such a camp is blamed, if in a childish child the child could not satisfy her needs in safety. As a result, “basal anxiety” becomes the basis, in which conflict specificity is formed. Such people show more respect for themselves and react sharply, if something went wrong, as they wanted to. They have a lot of needs for the kohanna and the knowledge, less for other people. In a word, conflicting individuals try to find out and prove their significance, accepting Karen Horney so strongly.

Types of conflict features

Diagnostics of conflict specificity shows that there are a few types of such people. First, the number of main types:

1. Demonstrative.
2. Rigid.
3. Non-kerning.
4. Superfine.
5. Conflict-free.
6. Rationalist.

Ale oskіlki raznі doslіdniki in a different way classify the behavioral characteristics of the conflict specialty, іsnuyut such type, like “screamers”, “skarzhniki”, “know-it-alls”, “rude” and others. Varto look at the reporter, as they are most often heard by the court. It’s easy to say how the conflict ends with a conflict specialty, it’s necessary to know that one conflict person is in trouble in another.

Demonstrative is that rigid conflict peculiarity

The word "rigid" is translated as "neguchkiy". If you keep this term to the point of specialness, then you can say that this person is out of jealous self-esteem, as he does not take someone else's thoughts to respect. conflict individuals may have the following characteristics:

1. Podozryuvalny.
2. May promote self-esteem.
3. Vymagaє postіynogo confirmation of its significance.
4. Maizhe does not react to the change of the situation and the furnishing.
5. Be sure to speak directly, do not expect any announcement about diplomatic negotiations.
6. It’s important for Youmu to respect someone else’s thought.
7. Checking the sight of otochyuchih povats.
8. It appears that some of them are unkind.
9. You can not criticize the power of vchinki.
10. Angry and sensitive.

The most conflicting feature of the rigid type is its center, living for a simple principle: “if you don’t rule in fact, then it’s worse for facts.”

For a conflict, the most important thing is to be at the center of respect. Such a person's life is necessary to look good in the eyes of the eyes of the eyes, before that, it is seen before others in the same way, as if one were standing before her. Varto signify that only in case of non-serious conflicts, demonstrative particularities feel good, if the conflict becomes deep and gloomy, then the stench will inevitably be killed. Such people are capable of adhering to situations, their emotional behavior, the stench of unique and systematic work that is carried out planning, slacking off occasionally. Most often, it is necessary to go spontaneously or so, as that vimagatim the situation. This person often becomes a ghost of a super girl, you don’t care about such a person. Vіn mozhe rozdmukhati conflict on an empty field, if you want such a way to be on the go.

Nekerirovanie and over-the-top tipi specialty

From the name, you can understand that a non-corrupted conflict specificity is distinguished by a special impulsiveness. Її behave gracefully, before that, people always behave zuhvalo and aggressively. The stench often destroys the accepted norms of the community; These people are not strong enough to take upon themselves the evidence, and in any of their failures they sound different. Nekerovannye svoobistnosti scho impromptu to plan their activities, it is practically impossible for them to plan for life. It’s easy to put up your vchinki with goals and furnishing, before that, people can’t work with visnovkiv.

If there is an over-current type of specialness, then such people are more scrupulously put up to their work, they stink and are able to stink to themselves. Tim, who works with them, can tell you that the stench is chomping on dribnitah. Such people are sensitive to details, may raise anxiety and react painfully to respect. Through the rubbish and the stupidity of the image, the stink can tear all the stosunki with the otochyuchy. The stench is able to survive through failures and prorahunki, as a result, they cry with sleeplessness and headaches. Such people strive to show their emotions and inadequately evaluate the group in return. Varto also means that conflict individuals of the overcurrent type often suffer from an unplanned, special life.

Conflict-free and rational type of special

What can conflict specificity be conflict-free? This is a true paradox, one might say, cognitive dissonance. The model of the behavior of a conflict-free individual of a non-conflict type has a situational character. Such people wake up in the midst of their good looks, and they easily give in to someone else's infusion, through which they can become a dzherel bagatioh bid. There is no harm in the fact that such people do not check tricks, the stench is good and calm. And if such a person becomes a causative agent of a conflict, then the team perceives such a situation objectively and unsupervisedly.

People of the conflict-free type do not have a stable perekonan shdo assessments and thoughts. It's easy to instill a new idea. The stench is inconsistent in their behavior and they suffer from internal abuse. I am impressed by the success of the success, the prospects of such people are not enough. The stench of lying in the minds of otochyuchih, zokrema leaders. As if to blame for the difficult situation, always joke about the compromise. With the strength of will, such people can not inspire theoretically, before that they stink about the legacy of their vchinkiv and idleness.

The І rest is rational, otherwise it is a kind of special type. If you marvel at the behavior of a conflicting individual of a rational type, it becomes obvious that a conflict for such a person is nothing more than a way to reach the power of the mind. Such people can be an active party, as if trying to unleash a conflict. The stinks are thin manipulators and without a litter they are squashed by manipulative novichkas in special mutual relations. If you enter into a conflict, then always behave rationally. The first step is to take a side, the stench will try all the possible options, evaluate the strength of that position and take only that opponent, with which you sing singly at the winner. Such people may be good at practicing the technique of splicing in a hot superheat. You can’t show yourself the stench for a long time, be wise and hearing spіvrobіtnikami, but if you’re able to smash the graveyard, then show yourself at 110%.

Other types of conflict features. Ways to work with them

Crim of the main types, explore other types of people in conflict. The stinks don't make such a difference in characteristics, then make a real picture of behavior. And if you happen to interact with the conflicting specialty of the singing type, you need to behave correctly, so as not to bring simple incomprehensibility to welding on a light scale.

« Grubian tank» No animal respect for be-scho or be-whom. It doesn’t matter what to stand on the path of the new one; If you happen to work with such a person, then the best tactic is not to trap on your eyes. If you happen to be wise, it is necessary to be calm like a call, so it is internal. You need to give it to you to hang out, so move on, let a couple go, and then we’ll already have a beastly respect for the speaker of that yoga word.

« Grenade"- a calm and peaceful person, but at some point in a second, he transforms into a monster. Tse vіdbuvaєtsya, if a person starts to exercise control over the situation, and blames a little vlasnoi bezporadnosti. If you write “vibuha” to sing such a person that everything will be settled, then you won’t be able to calm down.

« know-it-all”, perhaps one of the most popular types. Such people cannot hear, they always belittle the significance of the words spoken by the speaker, interrupt him and criticize. The stinks are slandered by all the truths and by lies put themselves on a pedestal, demonstrating their intellectual superiority and competence. With such people, it’s good to get together, to be nicer to them, to instill like a stench and seem to be curly nonsense.

Pessimism, aggression, forbearance

« Pesimist» - another type of conflict individual. And if you start to criticize, then it is not necessary to be respectful, the stench can be constructive. Varto minimize the shortfalls, such a person spoke about yaks, and chimed in for criticism. Todі vіn feel brown and, perhaps, become an ally.

« passive-aggressive"- is one of the most common types of conflict specificity. Such people do not complain about anything, do not criticize the stench, and repair the opera. Then, if such a person has a specific meta, then it’s completely imaginative, that she’s more likely to reach out for the help of other people. These people are secretive and protective, it is practically impossible to lead them to clean water. It is typical for them to know the clerks according to the non-Vikonian zavdannyam, to practice the abiyak. Sometimes people want to be shy and begin to actively propagate their help, wanting to do nothing really. It’s important to defy the task, and the best tactic is not to be angry at such a person, even if you call out negative emotions to your address - the very same ones that you can’t reach. Such people are strong, as long as they are left unmarked, and even if they talk in plain sight in others, they will be ruined.

« Nadmirniy» tezh z usim pogodzhuєtsya. Vin actively propagates his help, but never wins anything. And with whom you believe sacredly, that you do not value anyone noble. If you want to be worthy of everyone, you are trying to look crooked. Through the war, you are gaining instillations of goiter and yazan, what is with them. This person cannot say “nі”, and to create a dream with her, it is necessary to create an emotionally friendly atmosphere in the team.

Sniper

« Sniper» vrivayutsya in life with hairpins and gluzuvannyami, vіn namagaetsya zavdat inaccuracies, vikoristovuyuchi intrigues, tiles and machinations. It’s better not to react to a similar behavior, but to attack, then in the forehead.

« P'yavka". This type of conflict individual does not call anyone, do not be rude and do not show. And after that, the slander with him is clearly seen in the volume of vile moods. One thing, what can a person grow up at a conspiracy, - you can say, how you feel like you’re feeling like you’re talking. Possibly, go ahead and explain the reason for the filthy self-feeling.

« Accused“The whole hour he criticizes his own sharpness, and the new one criticizes politicians, doctors, football players and others. Vіn constantly vigaduє new unacceptable facts. I better not sing yoga, otherwise you will have to listen to a flurry of roaring. These people just want to talk.

« skarzhniki» become realistic and paranoid. The stench vividly and barvisto describe all the failures and it is not necessary to prove that the stench is wrong. Such people also want to hang out. In order not to hear skargs from another stake, it is necessary to simply paraphrase in your own words everything that the speaker has said, even if he is of sound mind, that he is heard and calm down.

The axis of such differences can be people who love conflicts. Such a person can clearly show his aggression and hurt the dictator, or he can not show himself, but at once become a catalyst for conflicts.

Z yogo theory about the destruction and struggle of overflowings.

Contemporary conflictology began to develop intensively at the beginning of the 20th century. at the top of sociology. G. Zimmel, L. Gumilovich, L. Smelly, W. Sumner, and in the 1950s pp. n. - R. Dahrendorf, L. Koser, K. Horni et al. For a long time, the past fahivtsy created a great theory of conflict (within the framework of sociology, psychoanalysis, well-being of conflictology), which explains the nature, essence and essence of this phenomenon, so it is less significant (more importantly “instrumental” character), they overemphasize the behavior of people in conflict and the specifics of its course.

For example, the last century, the rest of the country's sociologists and psychologists A.Ya. Antsupov, N.V. Grishina, A.G. Zdravomislov, N.M. Obozov, T.G. Sulimova, A.I. Shipilov et al.

Conflict - This is the kind of interaction for people who are characterized by vindications and closures against that person.

Vіn present is less then, if you can share the opposite sides, to take the fate of the new one, which is accompanied by a greater step of expressing the internal and interspecific tension of their experiences. In other cases, there is either a variant of a conflict situation, or a unique conflict. Vіn, moreover, po'yazany z pogrіshennyam zaєmovіdnosin, vtratoi vzaєmorozumіnnya and doviri mizh people, iznizhennym social and psychological climate in the group (collective) and the suspіlstvі zagalom. Conflicts deeply intervene in the interests of the participants, crying out in people more strongly for the feeling of dissatisfaction (image) that emotional stress (Antsupov A.Ya., Shipilov A.I., 1999; Grishina N.V., 2000).

The cause of conflicts can be, first, inadequate self-esteem and inadequate appearance of people.

A person forms his own “I-image”, that її stability is the reason for the consistency and steadfastness of behavior. Vіdpovіdno up to "I-image", tobto. Gaining awareness about yourself, the individual will be his own in the mind of the same people, build self-esteem and rank in a singing rank to other people. Even if the information does not match the “I-image”, then a person can ignore this information, navit it as if it is objective, and on the contrary, pogodzhuvatisya with pardon or pardon tributes, as if they stink like “I-image”.

With an objective assessment of oneself, that one’s ability to react to fair criticism sounds right, and behind a jealous self-esteem, it is taken as an image or respect, which leads to conflict. When self-esteem is underestimated, criticism can also lead to conflicts (individual work or task, hand-in-hand), to which deep inner special experiences of the subject himself go further.

In such moods, the necessary mechanisms for defending one’s “I-image” are turned on, as if it were easier to adopt critical respects. Inadequately manifesting myself, I create psychological barriers (splitting, ignoring information, someone else's thoughts) and generating conflict behavior.

The number of conflicts is significant, and through the wrong otrimana or ozrozumіlu іnformatsіyu іndivіdіm about yourself аbo through nezdatnіst tsyu іnformatsiyu otrimati. Before causing, vajaznaya s "I", you are visible to Nevminnya Proszumyti Іншита Lyubility, the territy of the Uziniti Schnuvniya ї ї ї ї ї ідіді індивідульні ї і індивідульсть оториліль ї ї індивідильсті, оперость то оперочний стой то одїїї Lyudi Schodo Іnsho тоїїїїїї.

In a different way, the cause of conflicts is inconsistency of social roles.

On the one hand, he redefined the roles of the suspіlstvі, the group always lives calmly and sometimes becomes a bedrock of conflicts. On the other hand, the cause of the conflict may be the inconsistency of roles, as it is necessary to overcome people at this moment. For example, in the presence of good centurions with fathers, the bastards should not tolerate their presence in the company of their peers. Nareshti, different appearances of two more individuals about the same role, victorious over one of them, also lead to a conflict.

Thirdly, the cause of the conflict may be so called group discrimination. Within the framework of the theory of social identity, American psychologists G. Tejfel and J. Turner brought the universality and inevitability of group discrimination, which was divided into “own” and “outsiders”, which could lead to an unimportant staging of “outsiders” and to true attacks on them.

Fourthly, an important reason for the conflict is the exchange of resources, which is used to break up. With resources, you can understand whether there is an object to the conflict.

Objective causes also become the cores of a conflict, if the stench does not allow the specificity of the group to realize its needs, acquire specific group interests, and intersect their activity and behavior. The reaction of an individual of a group in different times to lie down in terms of social variability of the specificity of a group, in terms of adopted (sick) stinks of chi suspіlstvі and rules of mutuality, in terms of equal domogan, in terms of significance for an individual chi group of goals.

Conflict situation characterized by obviousness against the interests and needs of the parties, for example, for prote, for further consideration. You will see all the confluence of reasons and minds that will change the conflict and shout yoga.

On the conflict situation, call out: the object of the conflict, its subject (sides), the positions (motivation) of the parties, the image of the situation, what is the difference between the skin and the sides.

Object The conflict is a real or ideal object, which is the cause of the conflict. The object of the conflict is even more important, sometimes it is impossible to determine. In addition, there is some concern, that in the process of conflict interaction, one object of the conflict can be taken into account by others, which is often unacknowledged, and this complicates the conflict. Taking to respect the subject of our investigation, following the example: the fate of representatives of various ethnic groups in conflicts often leads to the fact that their behavior and behavior are mediated by differences in their views, motivations, and motivations, and cultural differences in the specifics of peoples.

Subjects(Beeches) to the conflict - tse bezposerednі yogo participants. Deyakі vchenі proponuyat razdіlyatі storіdіatі storіnіv konflіkt, motivаt tіm, scho scho vіpadkovі people (participants in konflіktіv) іnteresi yakі not zbіgayutsya z іnteresty storіnі (sub'єktіv) konflіktu, but yakі stop in іnіyіktu o.

The goals, motives and tasks of the conflicting parties determine positions subjects - internal and external. The first is to open the door to the opponent. Other vengeful right motives will enter into conflict. The internal position may not coincide with the external one. In addition, she may be unfamiliar and by the subject herself. For a constructive solution to the conflict, it is necessary to correctly comprehend the internal position.

On the conflict situation, a great surge may image of the situation opponent, yogo batchennya minds, scho folded. Often imagine the situations of both sides are directly opposite, and to resolve the conflict it is important to look at the problem of the opponent's eye. For the participation of representatives of various ethnic groups, it is practically impossible, as if one did not know the national psychology one by one.

The structure of the conflict includes also ranks opponents. Opponent of the first rank - tse іndivіd, who speaks at the conflict on the basis of his own name and vіdstoyuє vlasnі interesi and qіlі. An opponent of a different rank is an individual (or a group), who speaks in the name of the group and follows the meta. An opponent of the third rank is an individual (or a structure), which speaks in the name of the structure, which is composed of simple groups that interact. Ranks can be continued and extended. Viriznyayut also opponent of zero rank. Tse people, as if they were trying to change their own position, their decision. In the mono-ethnic group, as shown by the investigation, the values ​​of the group (general national) always appear on the first day and immediately add to the morning and development of the conflict.

The dynamics of the conflict. The beginning of the conflict speaks out incident, tobto. dії oppozіynyh storіn, zasreni zadlya dlya dlyagnennya їkh tsіley. The incident is characterized by the notification of a conflict situation and the transition to non-intermediate activity. However, it is not possible to equate the notification of a conflict situation to an incident, but it is not an incident, but an incident emerges from it.

In this way, the conflict is the last superimposition of the incident on the conflict situation.

Developing behind the singing laws, the conflict may be dynamic, and some of the main stages are seen in some.

1. Blaming an objective conflict situation. This situation - this is the name of the stage of a potential conflict - is not immediately accepted by people adequately.

2. Notification of an objective conflict situation and notification of a conflict (all participants in the conflict take the situation as an important one). The very same should be notified about the protirich. Moreover, the rest can be both objective, really significant, and subjective, that is. manifest, really see. Therefore, the conflict can be understood in a different way:

Adequately understand the conflict, if the parties correctly understand the current objective conflict situation;

Inadequately reasonable conflict, if the parties accept the actual objective conflict situation as such, but with corrections;

Not an intelligible conflict, tobto. ob'ektivna konflіktna situatsija іsnuє, but not accepted as such;

Hibny conflict (there is an objective conflict situation during the day, but the parties take it as a conflict).

3. Conflicting activities are transitioning to conflict behavior. At this stage, the conflict behavior is directed towards blocking the access of the opposite side, її pragne, tsiley, namіrіv. In this case, a destructive conflict is characterized by the participants’ actions to reduce one another, and a constructive conflict is characterized by conflict actions that do not go beyond the scope of a business contact, as well as a hint of possible ways out of the conflict. This is the highest, dynamic stage, as it is all filled with conflict zmist: the conflict is aggravated by emotional decay, tobto. pochuttami, yakі, at his own hand, pіdshtovhuyut people to conflict deeds, - zvorotna diya. So blame the Lanzug reaction. Showing mutual confrontation, which, having begun, often changes the conflict situation, which wins from the very cob. It will bring new stimuli to the offensive action.

Lantsyug's reaction, which is due to the influx of emotional and cognitive factors, leads to an escalation of the conflict and transforms it into a protracted silence. In whom is the negative aspect of the Lanzug reaction; it is positive for the fact that the tendencies of the proliferative character are blamed on this lanzug reaction, that is. yogo virishennya: conflicts of the same name will explain the right side of the law, the real difference between the parties to the conflict (opponents) and in this way will mark the recognition of the function.

When you enter into a conflict, the skin on the other side may hypothesize about the interests of the opponent, causing it to enter into a conflict. Let's wait until the hour of the conflict itself and interests and the reasons for clearing up residually, the forces of the opponent and possible consequences of the conflict become obvious. In this phase, the cognitive function is to verify the enemy, to put the summation of the rightfulness of the conflict; And this is how you change your mind and yogo vision.

4. Resolution of the conflict. It is possible for the perspective of changing the objective conflict situation, or for the perspective of transforming the images of the conflict situation, which is the case with the opponents. Virishennya conflict can be frequent (exclusion of conflict events, prote sponkannya before the conflict is still over) and vernim (the conflict is used on equal terms of behavior and on equal internal sponukany).

Behavior for the minds of the conflict. If there is any conflict, it will be accompanied by the singing behavior of yoga participants. Vono є vzaimodiєyu people with navkolishnіm sredovischem at vzglyadі zvnіshnyoї (rukhovoї, viraznoї) and vnutrіshnyoї (mental) activity.

I’ll give the general formula of behavior by proponing K. Levin in his hour: = f(P,E), de IN- behavior, R - specialty, E - Wednesday. Sensitivity to achieve simple - behavior and function of the interdependence of the features of the particular situation. The term "behavior" at the same time depends on the internal interrelationships between people, as well as setting one to one and to different groups in the community.

Before the behavior one can see: activity in all її types - recognition, intelligence and spontaneity (slow behavior, dozvіllya). An important sign of behavior is yoga guarding, tobto. These forms of activity, which can be spoofed by zzovnі or be registered by other appli- cations, such as can be called zvnіshnі naslіdki.

Socio-psychological change of behavior is a change (supporting and pinning) of the activity of the interacting parties. Mechanisms, for the help of which, the mutual behavior of the remaining partners is implemented, and the compensation of other partners is inherited. The very specifics of behavior are especially affected by manifestations of such psychological phenomena as spriynyattya, thought, memory, motivation, hromada thought, inter-social communication, various individual and group characteristics of people.

іsnuє rich seeing behavior, they are classified according to different criteria. For psychological mechanisms, yoga is divided into:

a) formally - according to the rules, regulations (“correct”);

b) informally, as if it were not connected with the implementation of the goals of social activity (for example, friendly acquaintances between people) and as if we could be as brown, so shkidlivim for her;

c) anti-formal, which is superimposed on the rules that are established in the court (for example, indiscipline);

d) more formally, which realizes the goals of the group, but does not fit the established rules (creative).

The behavior of people in the minds of the conflict is manifested in the main accentuated form and is the result of the manifestation of the psyche of conflicting buyers, the impersonal result of their activity.

internal scourge of conflict behavior to step forward: meta, which generates the image of yoga and the result that provides the basis for managing it; a number of thoughtful and correctly organized rozumovyh actions, contributions to the activation in the memory of the past, knowing that with similar situations this assessment; choice of a standard plan to reach meti; willful management, which ensures the start-up of that behavior; zvorotny zv'yazok, scho realizuetsya at the control over the plan and reaching the target.

If you want one of the elements of the chain of functional sequence, then the behavior becomes impossible and falls apart.

An outrageous manifestation of conflict behavior is yoga strategies, yakі perebuvayut at the choice and vtіlennі at life of specific tactics of interspecialty vzaєmodії. Before them, in the opinion of the American psychologist K. Thomas, there are the following:

. supernity (protidiya), tobto. exercising to achieve the satisfaction of one's interests for the sake of others;

. spіvrobіtnitstvo, if the participants in the conflict come to an alternative, it will satisfy the interests of both sides;

. uniqueness, which is more characteristic as the daytime of cooperation, and the appearance of tendencies to reach the authorities' goals;

. pristosuvannya, which means acquiescence in opposition to spivpratsi, brought to the potal of powerful interests for the sake of something else;

. a compromise that is realized at the private reach of partners for the sake of mental zeal.

It is not possible to unequivocally assert that the strategy of behavior is the best. It is important to pay attention to the peculiarities of the situation: those who have gone one way, can go another.

The most promising is the strategy of spivpratsi, prote-won, it takes more than an hour to resolve the conflict and is unacceptable in the minds of a hard-limited hour. The advantages of spіvpratsi in the fact that it allows you to solve the problem to the end, resolve it according to the needs of all participants in the conflict and choose the best solution, as if it were the power of all sides. The shortcomings of this method are the great temporal vitrates and the impossibility of such a situation to know the solution, as it satisfies all sides of the conflict to the end.

Supernitstvo conveys the maximum appearance of its interests and needs and zastosovuetsya only, if you need to quickly turn the problem on your self-interest. The advantage of the strategy is to reveal the most dynamic participant. The butts of such a strategy are different competitions and magic. Up to a small amount of supernice, programs of one and the same number of people, which are different on all sides of the conflict, a high level of tension and the ability to explore whether mutually the sides of the conflict are set.

The uniqueness of the corisne at the peaks, if there is no time for the ability to resolve the conflict is negligent. To the negative side of the strategy, one can see those that the conflict is not allowed when the strategy is stuck.

The priority is to save money from the opponent. To nedolіkіv - vіdmova vіd satisfaction with their interests and needs. Tsya strategy zastosovuetsya, if the individual may have little chance of winning, or if the situation is insignificant for the individual, it is important to save the blue.

Compromise takes less than an hour and less time to achieve a solution, which will ignite the power side of the conflict. Whom has the advantage of compromise. Until nedolіkіv yogo lie too much dissatisfaction of the parties, like sacrificing whatever their interests.

The correct interpretation of the peculiarities of behavior can be supplemented with the main provisions of the concept of the American psychologist T. Leary about the styles of interpersonal behavior of people and their behavior with specific characteristics of their conflict behavior (Table No. 4).

In the process of conflict interactions with other people, the specialty is realized in the singing style of international specialties, which reminds you of your behavior with singing characteristics.

kerivnik communicative culture conflict

Let's analyze the report on the upcoming conflict situation, which was blamed by the mayor of the dealership and the electrician at the VAT "RUSAL Novokuznetsk".

Described below is the conflict situation that took place on May 20, 2008, on the day of the re-examination by the authorities of the RUSAL Novokuznetsk AT RUSAL Novokuznetsk, the preparation of the foil and the folding of the employees for the examination of the safety technique.

The day before the next kerіvnik of the delyanka, the preparation of the Sobalev foil is to be held at the festival, at the presence of the master of the dilyanka. At the ceremony, food was discussed, connected with the needs of a new possession, the promotion of technologies for improved products, which is released, but a lot more.

At the end of his speech, Sobalev said that tomorrow (May 20) there would be a re-verification by the authorities of our land that there would be a new possession. To this tomorrow it is necessary that the skin from you will be instructed in the new possession by your brigade, and having accepted from them the safety techniques. So Sobalev handing over to the master Andreev, so that he was ahead of the rest of the workers, so that the stench was all over the place regardless of the one who was offended. They gave the kerivnik a blessing to us good luck and a good day, and on which the people's party ended, and the masters went to work in their jobs. And then we’ll sweat all day Andreyev, I’ll become occupied with reverberating and forgetting about the entrustment of the engineer, and about those that the electrician Fedorov from the yogo brigade will be tomorrow not in the morning, but from the offense, because Fedorov asked in the new and wrote an application, yak Andrevin Sobalov. Andreev forgot about the application.

On the next day (20 May), if the bosses had already started, and slayed respect for the worker for the drive of the work of the worker himself, and for the day of the worker, he came to the offense of Fedorov and proceeded, like a start, with a positive attitude and a harmonious mood until the victory of his absence.

Here, having evaded the new Sobalev and started shouting at the new one: “Have you gone missing? Why come in handy if I want to, and I'll come! Whom did you reveal to yourself? Panom what! Sob іgnoruvat my punishment that order and not come to work at the right time! I will explain on the steel and the negaino march to fold the sleep. How else will you repeat yourself, you will fly out of work! Zdivovaniy Fedorov, having tried to explain to the angry clerk that he was not guilty of what he was not guilty of and that he didn’t know anything, and those who asked the master and wrote a statement, but Sobalev didn’t want to hear it. And finally, only saying: "Prizes don't kill you!"

After a break with Sobalevim Fedorov, all day long, as if he were not his own, but on the coming day, go to medicine.

In order to analyze this conflict situation, it is necessary to first identify the sides of the opposition: the first one is the clerk of the foil production company, the other is the electrician of the foil production department, the initiator is the master of the company's department.

Dzherelom tirіchchya tsomu vipadku was not nagodzhena and unsatisfactory communication, the presence of zvorotny zv'yazyok.

In order to know the ways of the virishenya, we need to analyze the situation in a step-by-step manner.

For the cob it is necessary to see the participants in the conflict and give them a description.

1. The maker of a businessman from the preparation of foil - Sobalev - is already a fuse, a sharp, authoritarian person with a minuscule attitude, as if he called for punishment and vimagaє without a barrier vikonannya їх. Chi do not tolerate the cross. It’s like it’s going to sound like it, it’s very important to “vibrate” and it’s important to remember. Even love in front of you, stand on your own, navіt like it's not right.

2. The electrician of the shop from the preparation of the foil - Fedorov - is a very good practitioner, he copes well with his bindings and works like a jack-of-all-trades, to love, so that everything was crushed as a requirement. For goodness of a person, and for good sympathy with people. In conflict situations, wines are ruined and I don’t know what is better than to grow and in the aftermath of which one often feels stress. Let's go to deeds.

3. The master of the deli - Andreev - a rozsiya people, you can’t swear on a yak. Vistach for a sprat right at once and rarely, to bring it to the end. Love chіplyatisya, conflict practitioner. In times of conflict with colleagues and curiosity, they try to impose their thoughts and work in such a way that it is clear to you.

The object of the conflict zіtknennya є nevikonane maistro entrusted kerіvnik. The subject is rozbіzhnіst, scho vinikla mіzh kerіvnik i elektrik, through those scho elektrik buv vіdsutnіy vrantsі on the work place, if the bosses misrepresented the robot of the car dealer. Tobto the ker_vnik having taken the situation as if ignoring the order, the electrician - as if it was impossible to take the order due to not informing him about the order.

Later, we went to the climax of the conflict situation - the incident. This is the name of the trinket, calling out by the children of the succession of the participant in the conflict. The stinks become a threat to one side, infringe on their interests, become a drive for the cob of action. Such a zіtknennya was warned when the electrician was convicted, de boulli was made without sounding of calls about those who were a troubleless, bezvіdpovіdalna person, as if they had no conscience.

The post-conflict period in this situation was only one of the opponents - electricity. Fedorov feels stress, worries about those who have been eating, comprehends his behavior and can’t figure out why he’s not so angry kerіvnik i such sіv uttering youma. In the new one, the practice is decreasing and as a result of wines in the form of medicines. A negative attitude, which was formed in the electrician at the hour of an undeserved ringing, a rude stop to the new one, can be saved for the singing hour, and Fedorov involuntarily indulges in antipathy to his kerivnik and involuntarily expresses a negative thought about the new one.

Dali need to take a look at the crumbs, yak accepted the parties to the conflict to subdue the conflict. At the center of Z_TKNENNI Kerіvnik Dіlanka z prepared by Foil Vіdraza Піashov on Vіdkritatsіji, Elektrick Speeding Pom'yakyi conflax, ris_burst, in whom you wisely zvinuhant, Ala Satobovs did not bv Orіkіdovaniya on the SPI_V_TERTATVE strategist, osskіlki vіn staging up to Fedorov, Turning up to the new on "Ti", shouting.

Shards of the meta my course project - the development of the mechanism for ensuring the behavior of the clerk, the peculiarities of managerial activity with the butt of the conflict situation, then it is necessary to clearly identify the causes without any reason.

I would like to especially respect at the stage of notifying the conflict and the stage of “pardon”. In this conflict situation, which maw has a rude character, which is characterized as incorrectly - attributions, absolutely vipadkovy from the look of an electrician, the stage of the incident comes to the fore, lower recognition of protirich. The stage of recognition of the conflict is characterized by the fact that the parties that are in conflict begin to acknowledge the conflict of interests. And the conflict becomes more collapsible, as the algorithm starts to change, making it important to understand it. The conflict-reaction is blamed through the rechecking by the authorities of the worker from the preparation of the foil and the otrimannya to catch up with the worker for the day of the worker at his work place. Our type is an electrician of a dealership, who came to work in obid and took it hard to catch up with a kerіvnik for a new program. This environment became a catalyst, which revealed a number of reasons for the stagnation:

1) I did not have a sign of a torque signage - Volodinnya Little IFFormsіюu Kerіvnik Dіlaanka s voiced foil, a kind of buv of the fools, Scho Maister Dіlaanka z prepared by Foil AndrєєєV Perseaving Elektrick Fedorov Informakiya, Scho Vrantsi Budybno that building is sleeping. The interests of the worker, his order were dissatisfied, and whether any worker would not create discipline at the reception and at the link with the cim, he should clearly see the entrusted to him the task. Sounds are screaming, vibes of emotions, the very conflict situation that has become in the working field of electrician has become a manifestation of what has become.

2) The conflict underpinned by unsatisfactory communications, the lack of unity of command and the exact scheme of mutual modality led to a decrease in the efficiency of sleeping work.

3) The incompetence of Andreeva, the master of the worker in the preparation of foil, and the underestimation of the importance of information, as if he was guilty of helping the electrician Fedorov.

4) Low communicative culture of a kerivnik, a special warehouse. Kerivnik, one of the participants in the conflict, is characterized by ardor, rashness, activity, expressiveness and aggression.

On Andrєєvі there was a great responsibility for the conflict situation, shards of blame for the initiator. Andreev didn’t have the courage to call for his pardon, to explain to the clerk that he was guilty of the one who was trapilos, and to stand before Fedorov.

At the end of the conflict, there was no wiping out that lay at the foundation. Vіdbulosya zgasannya conflict, tobto timchasovy pripinennya for saving the main signs of the conflict: wiping that strained water. The conflict of transitions from the “explicit” form to the attached one. The conflict was extinguished as a result: spend motivation before the confrontation (the object of the conflict having spent its actuality) and reorientation to the motive, switching to the unfavorable conditions of the blue.

The pardon of the kerіvnik pogaє in nebazhannі vkotre to talk with the right ones and explain all the reasons for the incomprehensibility. In order to resolve this conflict, it was necessary to have a joint discussion between the kerimnik of the shop for the preparation of foil, the maister of the shop for the preparation of foil, and the electrician of the shop. When ignoring the problem, the conflict situation is given little real chances to add elements of destructiveness and objectlessness. That is why the accumulation of negative emotions, image, fortune-telling, vindication of almost mutual drativity and intolerance among the contractors between the electrician and the electrician could lead to a heated conflict. Without explaining the reasons for the conflict situation, the worker of Sobalevym's worker, it is possible to discriminate as cheating in the case of planting in the field, which leads to the fact that the actual stonework is spent by a huge thought in the team.

It is clear that the management of conflicts belongs to the most complex types of management activity. Within the framework of the duty of duty, one constantly blames impersonal stressful situations related to the share of colleagues and subordinates. Among them there were few such that are accompanied by strong stresses and inspire panic moods. In our conflict situation, stress and inspire a singing world over the panic mood, Fedorov. Stress can for some time paralyze the process of developing that decision, which is the order of the best scientific approach to the right, great importance can not only be the professional qualification of a kerіvnik, but also his mental stamina, the level of communicative culture. In this way, when managing conflicts, the role played by the specificity of the stone worker himself, who took up the solution of these other problems, is significant.

Later, we analyzed the conflict situation, revealing the structural elements and clearly describing the causes of the conflict. At the offensive branch, low recommendations will be given for the development of the communicative culture of the Kerivnik.

Ale for Catheric, Prsh Nіzh Dati Vіdpovіdnі Recompaniya, Hotіlos B Taxes, Scho Kompanіya VAT "RUSAL NOVAKUZNETS" SURGE GREAT PІDPRYYSTVO II MAYA BAGATO DІLANAKO TA Pіdrozdіlіv і Frequently visiting the conflakti mіzh kerіvniki Dіzhnitsa Tajdlegmi, and Torzor Mіzh Klіntami. In addition to the additional method of the Method of the Society of Obanalіzuvati Sobistіsnі Tu Kovaedeynkovі Skin Kerіvnika Dіlaanka Tajeii Schillnіst ї ї to the coordination of the conflanted situators on the foundations of Deni Zagalnі Recompositions, Scho doni mіnіmіzuvati Conflіti with Kompanії VAT RUSAL Novokuznetsk.

For analysis, the method of guarding [div. Supplement A], for the help of which one can take away thoughts about the skin respondent, his special behavior. From time we took the method of included caution, the oscalls of the pastor є spіvrobіtnik ієї organіzієyu i kolegay po piddoslednih. 15 earthworks and podrozdil were studied.

Below is the result of the warning.

Table 1 - Caution results

Tested	Features and behavioral features
	Good-natured, calm, good-natured, comrade people
	Napoleglivy, secretive, comradely, shy to the point of conflict behavior
	Communicable, troublesome, good-natured, cheerful, with a touch of humor
	Uncomradely, stubborn, secretive, well aware of his right, shy to the point of conflict behavior
	Dopitlivy, vіdkritiy, zavzhdi pіdtrimaє rozmovu s be-any food, splkuvannya easier.
	“In your head”, comradely, ale secretive, unique conflicts, always know the compromise and the truth
	Nevpevneniy, rubbish, stingy, soft, smeared by everyone
	Soft, calm, comradely, friendly
	Sharp, uncomradely, shy to conflicts
	Fussy, comradely, good-natured, conflict-free
	Cheerful, rich, nasty, shy before the creation of conflict situations
	Not tolerant, flamboyant, comradely, conflict
	At splkuvanni alertness, rubbish, sarcastic, it’s less to speak in essence, conflict-free
	Rozvyaznyy, speak out of sarcasm, unverbally hot, weak to conflicts
	Quiet, calm, good-natured, conflict-free

Let's be careful to note that 6 os_b at the group of schiln_ before the creation of conflict situations: 2 people from them are rebellious, assertive at splkuvanni, at the same time the stink of comrades, although they can often create conflict situations; 2 people out of 6, shy to conflicts, also comradely people, but at the same time the stench of rozvyaznі, bogatolіvnі, let out unbearable heat - unacceptable conflict, which is the reason for the creation of conflict situations by them; And two people in the conflict group have uncomradeship, secretiveness, obstinacy.

Let's create a diagram that shows the types of cores of the conflict group:

Rice. one

We further characterize the group of ker_vniki in the company's businessmen, so as not to bring problem situations to a conflict, 9 individuals are included in the group, among them 4 individuals can be seen, they seem to be merry vdacha, balakuchistyu, good-naturedness, good-naturedness; 3 individuals seem to be calm, vrіvnovazhenistyu, friendliness; 2 people are sorom'yazlivі, nevpevnenі in themselves, scho to pragmat usim reach.

Let's put together a diagram, as if inadvertently reflecting the types of scientists, so as not to bring problem situations to a conflict:

Rice. 2

In this way, the results of caution should be noted that in the group of experiential scientists 40% of them create conflict situations and 60% of scientists do not bring problem situations to a conflict.

Let's make a group diagram.

Rice. 3

Also, on the basis of taking data from the course of caution and analysis of the conflict situation in the company BAT "Rusal Novokuznetsk" it is now possible to give further recommendations to the core workers, as they should be carried out in conflict situations.